💡 Frequently Asked Questions
Q1: Are you an OEM manufacturer?
Yes, we operate a 50,000 square meter vertically integrated manufacturing facility. Our in-house R&D and production capabilities ensure competitive pricing with strict quality control.
Q2: What is the typical production lead time?
For stock items, it takes 2-5 working days. Custom orders usually require 15-20 working days after the receipt of deposit and final confirmation of technical specifications.
Q3: What payment terms do you accept?
Our standard commercial terms are 30% advance payment (via SWIFT/TT) to initiate production, with the 70% balance payable against the BL copy.
Q4: What is your Minimum Order Quantity (MOQ)?
Standard MOQ for security doors is 100 units, and for fire-rated doors, it is 50 units. We allow mixed SKU container loading provided individual requirements are met.
Q5: Do you offer discounts for large volume orders?
Yes, we implement volume-based pricing tiers. Orders of 3-5 TEU receive a 5-8% discount, while orders over 5 TEU qualify for custom quotes and CIF options.
Q6: Can we use our own freight forwarders?
Absolutely. We accommodate flexible logistics, including working with your nominated forwarders on an FOB basis or using our partnered global carriers for CIF/DDP options.